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Landlord FAQs

How do I sign up?

Please contact a licensed agent at 877.277.4811, Monday through Friday, 8:30 a.m. to 8 p.m., ET.

What is the cost to the landlord?

There is no cost to the landlord to implement this program.

Does this cover pet deposits?

Yes, our program can be customized to include Pet Deposits.

Can I utilize SureDeposit at lease renewal time?

SureDeposit is a great retention and renewal tool for qualified residents. SureDeposit provides assistance in launching a renewal program. Residents love receiving their security deposits back and leasing agents love having something to offer good residents to keep them on‐site or within the portfolio.

What is the underwriting procedure?

The underwriting is done at the corporate, not the site level. Once a landlord is approved, any community within the landlord’s portfolio is automatically approved.

Can SureDeposit be used at HUD properties?

Many of our clients use SureDeposit at their HUD insured properties. However, for HUD insured properties and particularly Project‐Based Section 8 properties, we encourage you to seek independent legal and tax counsel to determine whether SureDeposit is an acceptable program.

What if I have more questions?

Please contact a SureDeposit licensed agent at 877.277.4811, Monday through Friday, 8:30 a.m. to 8 p.m, ET.

Where do I send mail?

To send a payment by mail:
SureDeposit Operations
P.O. Box 805865
Chicago, IL 60680-9967
Any other correspondence, mail to:
SureDeposit Operations
P.O. Box 979135
Miami, FL 33197-9982




Resident FAQs

Get the answers to all your SureDeposit questions right here!